TRAINING AND CERTIFICATION FOR TRIBAL NATIONS
TRAINING FOR TRIBAL CASINOS
OAPGG helps Oklahoma tribal nations meet state compact requirements by providing casino employee training. Since 70% of helpline callers say they get the number directly from the casino, employee training and orientation is vitally important. This significantly increases the calls to the helpline which directly accounts for a larger number of gamblers and their families gaining access to treatment.
OAPGG provides training for Oklahoma tribal casinos, which includes The Signs and Symptoms of the Problem Gambler and Customer Service: Being a Responsible Gaming Advocate. OAPGG also helps tribes by receiving, updating, and distributing training material, videos, posters, and brochures that address responsible gaming and the problem gambler.
THE TRIBAL RESPONSIBLE GAMING CERTIFICATION PROGRAM
The following guidelines are used to develop an individualized memorandum of understanding with tribal partners:
- Display a problem gambling helpline poster at entrance of casino.
- Display problem gambling brochures at cashier windows.
- Actively execute a self-exclusion program.
- Participate in OAPGG’s statewide self-exclusion program.
- Train all new employees on the dynamics of problem gambling.
- Train all employees at least every other year on the dynamics of problem gambling.
- Train security or other personnel that administer the self-exclusion program.
BENEFITS TO MEMBERS
- Free posters and brochures for responsible gambling and helpline information.
- Review of self-exclusion forms and program.
- Participation in OAPGG’s statewide self-exclusion program.
- OAPGG will train all employees on the dynamics of the problem gambler.
- Consultation concerning any issues related to problem gambling.
- Animated annual refresher course training film.